Frequently Asked Questions

Everything you need to know about your glow journey with Maelove.

How long does shipping take within the United States?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 100-day happiness guarantee. If you are not satisfied with your purchase, you can return it for a full refund within 100 days of the purchase date, no questions asked.

Are Maelove products suitable for sensitive skin?

Yes, our formulas are designed with all skin types in mind. However, we always recommend performing a patch test or consulting with a dermatologist before starting a new active treatment.

Are your products cruelty-free and vegan?

Absolutely. Maelove is committed to ethical beauty. All of our products are 100% cruelty-free and vegan, and we never test on animals.

How should I store my serums to maintain potency?

To ensure maximum stability and effectiveness, store your serums in a cool, dark place away from direct sunlight. Our Vitamin C serum is best kept in a stable environment to prevent oxidation.

Do you offer international shipping?

Currently, we ship to the United States and select international locations. Please check our shipping page for the most up-to-date list of supported countries and associated fees.